FAQ - Frequently Asked Questions

It is a matter of following the guidelines provided and following those steps. By pushing the Red locking buttons, as indicted, and the assistance of Gravity the Scooter will transform with relative ease. When it is new it will be slightly stiffer, but will gradually loosen up with use. If you are having any difficulty please view the link showing the various aspects of transforming the Scooter. As with most things in life a little practice certainly helps.
Yes, most definitely. There is no issue going on holiday and taking it on either a Cruise ship or getting to your destination by certain Airlines. When travelling overseas it is important to download the “ 278 Wh Battery Certification ” link, and present it to the appropriate Airline officials. Please note that it is important that you only travel or take the battery unit of 278Wh, as the maximum size allowable is now 300Wh.
Please view the “ IATA " link, prior to travelling, and be aware that travel restrictions may apply to various International Airline Carriers, for travelling with a mobility device.
We are pleased to provide a :
  • Three year warranty on the Structural Frame components
  • Two year warranty on Electronic parts including the Controller and Battery Charger.
  • One year warranty on the Drivetrain, including motor, front wheel fork and brake.
  • One year Limited Warranty on the Batteries.
Most definitely, the Battery supplied is a “LG 18650 Lithium Ion”, complete with no less than eight safety features, built into the self-contained unit. LG Batteries ranks along with Panasonic as the best manufactures of batteries currently available.
The Scooter is manufactured with a Combination of Magnesium / Alloy for the skeleton Structure along with Stainless Steel drivetrain components. ABS Plastics are used in the shell of the body. In other words it is a top quality, robust piece of Engineering.
The Scooters are manufactured in the Republic of China to ISO 9001standards. The Quality Management system for production has no less than 88 processes on manufactured parts, 25 QC inspections at the Assembly stage and another 10 processes for the final testing prior to dispatch. This ensures that best quality practices are adhered to for every production run
As soon as you release the drive throttle it will flick to the “Off position”. The Scooter automatically brakes using the regenerative braking system. This is then followed by the Electronic Absorption Braking System, placing the Scooter into the “ Parking Mode”.
Ultimately the maximum speed is determined by which model you have Chosen. Although your speed is governed by the throttle , the Scooters “ Intelligent Control System” allows the user to set the speed at one of the six forward or reverse levels to suit the desirable driving behaviour. This is ideal for reversing into tight spaces such as Elevators or on busy Cruise Ships.
Generally your new battery should last between 2 – 3 years. The life of the Battery is dependant on the usage and number of charge cycles it has been through over this period. To extend the life span of your battery we recommend that you fully charge the Battery when its gets down to the last two bars in the indicator console
We have a minimal amount of parts available as generally they are an item with limited demand. In the unfortunate event that your Scooter is accidentally damaged, I can have spare parts Air Freighted over quickly.
Yes, it has six reverse speeds that are accessible via the Hand Controller. When the reverse mode is selected a warning sounds is emitted for the duration.
The Scooter has a separate button on the Controller that emits a beeping sound. This sound is the same as the reversing sound.

For any other Questions you may have please contact us and we will respond promptly to your Enquiry.

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